Compare Intercom and Twilio - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Intercom or Twilio?

Intercom is more expensive to implement (TCO) than Twilio, and Intercom is rated higher (86/100) than Twilio (81/100). Twilio offers users more features (5) than Intercom (3).

Looking for the right SMS Marketing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Intercom Vs. TWILIO

Intercom: Our mission is to make web business personal. We want to let the personalities of great businesses shine, and allow them to treat their customers with respect.Intercom has replaced helpdesk, email marketing, customer relationship management, and marketing automation tools for thousands of web businesses with one, simple product.

TWILIO: Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up o...

Who is more expensive? Intercom or Twilio?

The real total cost of ownership (TCO) of SMS Marketing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intercom and Twilio.

Intercom price starts at $38 per feature/month , On a scale between 1 to 10 Intercom is rated 6, which is similar to the average cost of SMS Marketing software. Twilio price starts at $1 per hour , When comparing Twilio to its competitors, the software is rated 2 - much lower than the average SMS Marketing software cost.

Bottom line: Intercom is more expensive than Twilio.

Which software includes more/better features?

We've compared Intercom Vs. Twilio based on some of the most important and required SMS Marketing features.

Intercom: Data Import/Export, Basic Reports, Online Customer Support.

Twilio: Basic Reports, Chat, Data Import/Export, Online Customer Support, VoIP.

Target customer size

Intercom is suitable for web and mobile businesses of all shapes and sizes that are looking for an easy way to connect with their customers. and Twilio's target customer size include: Medium and large size businesses.