Compare Universal Knowledge and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Universal Knowledge or Freshservice?

Universal Knowledge is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than Universal Knowledge (76/100). Freshservice offers users more features (15) than Universal Knowledge (5). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Knowledge Powered Solutions Vs. FRESHDESK INC.

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Universal Knowledge or Freshservice?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Universal Knowledge and Freshservice.

Universal Knowledge price starts at $13.21 per user/month , On a scale between 1 to 10 Universal Knowledge is rated 10, which is much higher than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Universal Knowledge is more expensive than Freshservice.

Which software includes more/better features?

We've compared Universal Knowledge Vs. Freshservice based on some of the most important and required Help Desk features.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management. Customers of the software include businesses of all sizes and types.