Compare Universal Knowledge and HP Service - Mar 2022
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Bottom Line: Which is Better - Universal Knowledge or HP Service?
Universal Knowledge is more expensive to implement (TCO) than HP Service, and HP Service is rated with the same score (76/100) as Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than HP Service (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Knowledge Powered Solutions Vs. HP Enterprise Services
Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...
HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.
Who is more expensive? Universal Knowledge or HP Service Manager?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Universal Knowledge and HP Service Manager.
Universal Knowledge price starts at $13.21 per user/month , On a scale between 1 to 10 Universal Knowledge is rated 10, which is much higher than the average cost of Help Desk software. HP Service Manager price starts at $50 per user/month , When comparing HP Service Manager to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Universal Knowledge is more expensive than HP Service Manager.
Which software includes more/better features?
We've compared Universal Knowledge Vs. HP Service based on some of the most important and required Help Desk features.
Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.
HP Service Manager: We are still working to collect the list of features for HP Service Manager.
Target customer size
Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management. The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.
HP Service
starts at $50 per user/month
The HP Service Manager is one of the programs assimilated by HP after it bought the Peregrine Systems in 2005. This program is part of the HP OpenView and is categorized as a service desk solution enabling IT s...
Compare PricingCompare specifications
Universal Knowledge Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> Universal Knowledge review |
Company: | Knowledge Powered Solutions |
Pricing: | starts at $13.21 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Universal Knowledge review, Universal Knowledge pricing, Universal Knowledge alternatives |
HP Service Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> HP Service review |
Company: | HP Enterprise Services |
Pricing: | starts at $50 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | HP Service review, HP Service pricing, HP Service alternatives |
Compare features
Universal Knowledge: 5 Features
HP Service Manager: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.