Compare Universal Knowledge and IncidentMonitor - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Universal Knowledge or IncidentMonitor?

Universal Knowledge is more expensive to implement (TCO) than IncidentMonitor, and IncidentMonitor is rated higher (78/100) than Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than IncidentMonitor (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Knowledge Powered Solutions Vs. Monitor 24-7 Inc.

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Who is more expensive? Universal Knowledge or IncidentMonitor?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Universal Knowledge and IncidentMonitor.

Universal Knowledge price starts at $13.21 per user/month , On a scale between 1 to 10 Universal Knowledge is rated 10, which is much higher than the average cost of Help Desk software. IncidentMonitor price starts at $36 per feature/month , When comparing IncidentMonitor to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Universal Knowledge is more expensive than IncidentMonitor.

Which software includes more/better features?

We've compared Universal Knowledge Vs. IncidentMonitor based on some of the most important and required Help Desk features.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Target customer size

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management. IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.