Compare Usabilla and Gainsight - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Usabilla or Gainsight?

Gainsight is more expensive to implement (TCO) than Usabilla, and Gainsight is rated higher (85/100) than Usabilla (62/100). Usabilla offers users more features (7) than Gainsight (4).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Usabilla Vs. Gainsight

Usabilla: Eliminate assumptions and get the contextual insights you need. Knowing what is working (and more importantly, what is not) means you can actively improve user experience and conversion.

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? Usabilla or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Usabilla and Gainsight.

Usabilla accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Usabilla is rated 4, which is lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Usabilla cost is around the same cost of Gainsight.

Which software includes more/better features?

We've compared Usabilla Vs. Gainsight based on some of the most important and required Customer Experience Management features.

Usabilla: Dashboard, Trend Indicators, Data Analysis Tools, Data analysis, Customer Experience Management, Survey Software, Knowledge Management.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

Usabilla's typical customers include: Medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.