Compare USAN ACD and Advisor - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN ACD or Advisor?

USAN ACD is more expensive to implement (TCO) than Advisor, and Advisor is rated higher (82/100) than USAN ACD (76/100). Advisor offers users more features (5) than USAN ACD (3). There is a clear winner in this case and it is Advisor!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. dezide

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D. Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented. Vision: to provide the best software for guided troub...

Who is more expensive? USAN ACD or Advisor?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN ACD and Advisor.

USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software. Advisor price starts at $49 per user/month , When comparing Advisor to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN ACD is more expensive than Advisor.

Which software includes more/better features?

We've compared USAN ACD Vs. Advisor based on some of the most important and required Call Center features.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.

Target customer size

USAN ACD's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.