Compare UserLock and CA Service Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - UserLock or CA Service Desk?

CA Service Desk is more expensive to implement (TCO) than UserLock, and CA Service Desk is rated higher (84/100) than UserLock (56/100). UserLock offers users more features (3) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IS Decisions Vs. CA Technologies

IS Decisions: IS Decisions is a Software Vendor specializing in Infrastructure and Security Management solutions for Microsoft Windows and Active Directory.

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Who is more expensive? UserLock or CA Service Desk Manager?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UserLock and CA Service Desk Manager.

UserLock price starts at $11 , On a scale between 1 to 10 UserLock is rated 6, which is similar to the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 UserLock is rated 6, which is similar to the average cost of IT Management software.

Bottom line: UserLock cost is around the same cost of CA Service Desk Manager.

Which software includes more/better features?

We've compared UserLock Vs. CA Service Desk based on some of the most important and required IT Management features.

UserLock: Data Import/Export, Basic Reports, Online Customer Support.

CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.

Target customer size

The software is a viable solution for businesses of all sizes and a variety of types. The software is a viable product for businesses of all sizes and a wide range of types.