Compare VanillaSoft and OmniTouch Call Center - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - VanillaSoft or OmniTouch Call Center?

OmniTouch Call Center is more expensive to implement (TCO) than VanillaSoft, and VanillaSoft is rated higher (80/100) than OmniTouch Call Center (78/100). VanillaSoft offers users more features (3) than OmniTouch Call Center (0). There is a clear winner in this case and it is VanillaSoft!

Looking for the right Sales Forecasting solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VanillaSoft Vs. Alcatel-Lucent

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.

Who is more expensive? VanillaSoft or OmniTouch Call Center?

The real total cost of ownership (TCO) of Sales Forecasting software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VanillaSoft and OmniTouch Call Center.

VanillaSoft price starts at $80 per month , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software. OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software.

Bottom line: OmniTouch Call Center is more expensive than VanillaSoft.

Which software includes more/better features?

We've compared VanillaSoft Vs. OmniTouch Call Center based on some of the most important and required Sales Forecasting features.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.

Target customer size

VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit. The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management.