OmniTouch Call Center Review - why 2.8 stars?

OmniTouch Call Center Review

ITQlick Score:	78/100
ITQlick Rating:
Pricing:	6/10 - average cost
Category:	Call Center -> OmniTouch Call Center review
Ranking:	Ranked 73 out of 240 Call Center systems
Company:	Alcatel-Lucent
Typical customers:	Small, medium and large size businesses
Platforms:	Desktop, Cloud
Links:	OmniTouch Call Center pricing, OmniTouch Call Center alternatives

Shlomi Lavi / updated: Feb 21, 2022

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Table of Contents

What is OmniTouch Call Center?

OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.

Who is it best for?

The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management.

Main features and functionalities

OmniTouch Call Center by Alcatel-Lucent is designed based on the one of a kind and patented model of “matrix” call routing. This flexible and customizable software can be changed with ease through “what you see is what you get”/WYSIWYG management interface.

The potential alternatives to consider for OmniTouch Call Center include Genesys Contact Center Portfolio, Talkdesk and Avaya’s Aura.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for OmniTouch Call Center.

How it stacks up?

Access a head to head analysis of OmniTouch Call Center vs alternative software solutions.

ITQlick rating

Score

Pricing

License pricing

Functionality

Review

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OmniTouc...

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Score

78/100

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6/10

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Functionality

3

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nextiva ...

ITQlick rating

4.5/5

Score

99/100

Pricing

3.6/10

License pricing

$11.95 per user/month

Functionality

20

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8x8 Cont...

ITQlick rating

3.9/5

Score

93/100

Pricing

2.2/10

License pricing

$15 per user/month

Functionality

43

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8x8 Vs OmniTouch

CenterWa...

ITQlick rating

4.6/5

Score

91/100

Pricing

5.6/10

License pricing

Pricing not available

Functionality

9

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zendesk

ITQlick rating

4.3/5

Score

90/100

Pricing

2/10

License pricing

$49 per user/month

Functionality

25

Review

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zendesk Vs OmniTouch

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

OmniTouch Call Center is ranked 73 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of OmniTouch Call Center is 2.8 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, OmniTouch Call Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently OmniTouch Call Center can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

65 questions to ask during a demo session with OmniTouch Call Center.

Differences between OmniTouch Call Center and alternatives?

The most popular alternatives to OmniTouch Call Center in 2024: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - OmniTouch Call Center VS Call Center Software alternatives.

List of categories

Call Monitoring

Call Center

Call Center Workforce Management

Auditor - Shlomi Lavi

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.