Compare Verishow and NICE CXone - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Verishow or NICE CXone?

NICE CXone is more expensive to implement (TCO) than Verishow, and Verishow is rated higher (75/100) than NICE CXone (63/100). Verishow offers users more features (3) than NICE CXone (0). There is a clear winner in this case and it is Verishow!

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Hbr Labs Vs. MindTouch

Hbr Labs: HBR Labs Inc. was founded in January 2007 with the goal of addressing users’ need for accurate, timely, relevant and personalized knowledge and information. HBR Labs, through its Israeli R&D subsidiary, developed web enabled core collaborative technologies to address this goal and launched a first beta site in November 2007.

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

Who is more expensive? Verishow or MindTouch?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Verishow and MindTouch.

Verishow price starts at $39 per seat/month , On a scale between 1 to 10 Verishow is rated 2, which is much lower than the average cost of Customer Success software. MindTouch accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Verishow is rated 2, which is much lower than the average cost of Customer Success software.

Bottom line: MindTouch is more expensive than Verishow.

Which software includes more/better features?

We've compared Verishow Vs. NICE CXone based on some of the most important and required Customer Success features.

Verishow: Data Import/Export, Basic Reports, Online Customer Support.

MindTouch: We are still working to collect the list of features for MindTouch.

Target customer size

VeriShow is suitable for insurance industry, advertisements, web meetings, online sales and other industries that are looking for a way to provide real-time customer service experience. and MindTouch's target customer size include: Start up, Small business.