Compare Cision and Salesforce CRM - Apr 2024

Shlomi LaviShlomi Lavi / Apr 10, 2024

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Bottom Line: Which is Better - Cision or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than Cision, and Salesforce CRM is rated higher (98/100) than Cision (78/100). Salesforce CRM offers users more features (21) than Cision (8). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Viralheat Vs. Salesforce.com

Viralheat: Viralheat is a social management platform that empowers enterprise businesses to use the social web to listen and learn about customers in order to build meaningful, deep, and relevant business connections across multiple social networks. Developed to provide a comprehensive and unified set of social marketing and management capabilities, Viralh...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Cision or Salesforce?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cision and Salesforce.

Cision price starts at $9 per user/month , On a scale between 1 to 10 Viralheat is rated 2, which is much lower than the average cost of Social Media Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.

Bottom line: Cision cost is around the same cost of Salesforce.

Which software includes more/better features?

We've compared Cision Vs. Salesforce CRM based on some of the most important and required Social Media Management features.

Cision: Facebook Integration, Foursquare Integration, Google Plus, Instagram Integration, LinkedIn Integration, Publishing Social Content, Social Analytics, Twitter Integration.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

If you are a start-up organisation then Cision can help you to build your social reputation, in your primary market as well as on social media, effectively and also serves good up to big organisations. Salesforce is optimal for people as well as companies.

Cision

ITQlick rating
(4.5/5)

starts at $9 per user/month

Viralheat’s enterprise social media management suite allows marketing teams to manage the social workflow within one platform, giving end-to-end visibility around campaign efforts and effectiveness. Seaml...

Categories: Social Media, Monitoring, Social Media Management.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

Cision: 8 Features

Facebook Integration
Foursquare Integration
Google Plus
Instagram Integration
LinkedIn Integration
Publishing Social Content
Social Analytics
Twitter Integration

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cision
ITQlick rating
4.5/5
Score
78/100
Pricing
3/10
License pricing
$9 per user/month
Functionality
11
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.