Shlomi Lavi /
Nov 20, 2022
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Bottom Line: Which is Better - Virtual PBX or Concentrix Corporation?
Concentrix Corporation is more expensive to implement (TCO) than Virtual PBX, and Concentrix Corporation is rated with the same score (62/100) as Virtual PBX (62/100). Both tools offer the same amount of features.
Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Callture Vs. Convergys
Callture : In 1995, Anton Mendoza and Siva Sanmuga were attending University of Waterloo Civil Engineering co-op program. They met during one of the work terms as they shared the same employer.
While travelling in Anton’s car for almost one hour each way, they started to talk about starting a business together. The intention was to find developers overseas...
Convergys: As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue...
Who is more expensive? Virtual PBX or Convergys IP Contact Center?
The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Virtual PBX and Convergys IP Contact Center.
Virtual PBX price starts at $19 per user/month , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software. Convergys IP Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software.
Bottom line: Convergys IP Contact Center is more expensive than Virtual PBX.
Which software includes more/better features?
We've compared Virtual PBX Vs. Concentrix Corporation based on some of the most important and required Communications features.
Virtual PBX: Data Import/Export, Basic Reports, Online Customer Support.
Convergys IP Contact Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Virtual PBX's typical customers include: Start up, Small business, Medium business, Large business, and Convergys IP Contact Center's target customer size include: Small, medium and large size businesses.