Compare Vivantio Pro and HP Service - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vivantio Pro or HP Service?

HP Service is more expensive to implement (TCO) than Vivantio Pro, and HP Service is rated higher (76/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vivantio Vs. HP Enterprise Services

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.

Who is more expensive? Vivantio Pro or HP Service Manager?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vivantio Pro and HP Service Manager.

Vivantio Pro price starts at $42 per user/month , On a scale between 1 to 10 Vivantio Pro is rated 4, which is lower than the average cost of Help Desk software. HP Service Manager price starts at $50 per user/month , When comparing HP Service Manager to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: HP Service Manager is more expensive than Vivantio Pro.

Which software includes more/better features?

We've compared Vivantio Pro Vs. HP Service based on some of the most important and required Help Desk features.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

HP Service Manager: We are still working to collect the list of features for HP Service Manager.

Target customer size

Vivantio Pro's typical customers include: Small, medium and large size businesses, The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.