Compare WebEngage vs Zoho Support

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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WebEngage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.6/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
MailChimp
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.6/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
Constant
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
17
Fit small business
Fit medium business
Fit large business
Software review
EasySendy
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19 per month
Hosting
NA
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

WebEngage Vs. Zoho Support: Which is better?

Shlomi Lavi / Aug 29, 2019

Looking for the right Email Marketing solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Webklipper Technologies Private Limited: Webklipper Technologies Private Limited provides knowledge management tools for individuals and groups.Webklipper is Knowledge management tool for individuals and groups - save and organize your data like never before. A simple webpage and document annotator which lets you annotate via sticky notes, highlights and drawings. All of these shareable via a simple URL. Feedback and survey implementation tool for publishers. As a site owner, this tool lets you create contextual surveys and get amazing feedback from your users. Read more: http://www.crunchbase.com/company/webklipper#ixzz2N2dS67jl Follow us: @crunchbase on Twitter | crunchbase on Facebook

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Email Marketing software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for WebEngage TCO and Zoho Support total cost to help with the total cost of ownership calculation.

WebEngage price Starting from $15 per user/month , on a scale between 1 to 10 WebEngage is rated 4, which is lower than the average cost of Email Marketing software. Zoho Support price Starting from $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Email Marketing software cost.

Bottom line: WebEngage is more expensive than Zoho Support.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared WebEngage Vs. Zoho Support based on some of the most important and required Email Marketing features.
WebEngage: Data Import/Export, Basic Reports, Online Customer Support, ..
Zoho Support list of features include the following: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, .

Target customer size

WebEngage's typical customers include: Small business, Medium business, Large business, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

WebEngage

ITQlick rating
(4.6/5)

Starting from $15 per user/month

WebEngage is an award-winning cloud-based Customer Service software, it is designed to support small, medium and large size business. WebEngage received a rating of 4.6 from ITQlick team. The software cost is c...

Categories: Customer Service, Survey Software, Marketing Analytics, Online Marketing, SMS Marketing.

Zoho Support

ITQlick rating
(5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

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Compare specifications

Zoho Support Specifications

Name: Zoho Support
Company: Zoho
Address Zoho Corporation, Research Boulevard, Austin, TX
Website:https://www.zoho.com/
Platforms: Desktop, Cloud

Compare features

WebEngage: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Zoho Support: 8 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting