Compare zendesk and BroadcastByPhone - Aug 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - zendesk or BroadcastByPhone?
BroadcastByPhone is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than BroadcastByPhone (62/100). zendesk offers users more features (11) than BroadcastByPhone (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Voicent Communications
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Voicent Communications: Voicent began with the idea that personal computers and the Internet could be used to radically reduce our dependence on highly expensive and inflexible telephone and data-transmission systems. In October 2003, we reached our first major milestone, releasing our flagship product, Voicent Gateway 1.0. The success of this product offered us unlimited...
Who is more expensive? zendesk talk or BroadcastByPhone?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and BroadcastByPhone.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. BroadcastByPhone price starts at $199 per license , When comparing BroadcastByPhone to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: zendesk talk cost is around the same cost of BroadcastByPhone.
Which software includes more/better features?
We've compared zendesk Vs. BroadcastByPhone based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
BroadcastByPhone: We are still working to collect the list of features for BroadcastByPhone.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and BroadcastByPhone's target customer size include: SMBs.
BroadcastByPhone
starts at $199 per license
BroadcastByPhone is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. BroadcastByPhone received a rating of 3 from ITQlick team. The software cost is cons...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
BroadcastByPhone Specifications
ITQlick Score: | 62/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Call Center -> BroadcastByPhone review |
Company: | Voicent Communications |
Pricing: | starts at $199 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | BroadcastByPhone review, BroadcastByPhone pricing, BroadcastByPhone alternatives |
Compare features
zendesk talk: 11 Features
BroadcastByPhone: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.