Compare zendesk and Eclipse CMS - Aug 2022
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Bottom Line: Which is Better - zendesk or Eclipse CMS?
Eclipse CMS is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Eclipse CMS (62/100). zendesk offers users more features (11) than Eclipse CMS (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Data Track Technology
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Data Track Technology: We are a company that operates with clients globally and has more than 35 years’ experience in the networking and communications arena; where multi-vendor embedded devices/systems, or other appliances, form the backbone of telecommunications, commercial and industrial networks. Our experience and skills can help when your business objectives requir...
Who is more expensive? zendesk talk or Eclipse CMS?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Eclipse CMS.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Eclipse CMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: zendesk talk cost is around the same cost of Eclipse CMS.
Which software includes more/better features?
We've compared zendesk Vs. Eclipse CMS based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Eclipse CMS: We are still working to collect the list of features for Eclipse CMS.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Eclipse CMS's target customer size include: Medium and large size businesses.
Eclipse CMS
Eclipse CMS is an award-winning cloud-based Call Center software, it is designed to support medium and large size call centers. Eclipse CMS received a rating of 3.8 from ITQlick team. The software cost is consi...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Eclipse CMS Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> Eclipse CMS review |
Company: | Data Track Technology |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Eclipse CMS review, Eclipse CMS pricing, Eclipse CMS alternatives |
Compare features
zendesk talk: 11 Features
Eclipse CMS: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.