Compare zendesk and eGain Suite - Mar 2022
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Bottom Line: Which is Better - zendesk or eGain Suite?
eGain Suite is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than eGain Suite (57/100). zendesk offers users more features (11) than eGain Suite (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. eGain
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
eGain: eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.
Who is more expensive? zendesk talk or eGain Suite?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and eGain Suite.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. eGain Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: eGain Suite is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. eGain Suite based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
eGain Suite: We are still working to collect the list of features for eGain Suite.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and eGain Suite's target customer size include: Medium and large size businesses.
eGain Suite
eGain Suite is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. eGain Suite received a rating of 4.9 from ITQlick team. The software cost is considered a...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
eGain Suite Specifications
ITQlick Score: | 57/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> eGain Suite review |
Company: | eGain |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | eGain Suite review, eGain Suite pricing, eGain Suite alternatives |
Compare features
zendesk talk: 11 Features
eGain Suite: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.