Compare zendesk and Exelysis Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Exelysis Contact Center?

Exelysis Contact Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Exelysis Contact Center (62/100). zendesk offers users more features (11) than Exelysis Contact Center (0). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Exelysis

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Exelysis: Exelysis Limited is a fast growing company, specializing in developing telecommunication solutions and marketing them worldwide. Our mission is to build strong long term relationships with our customers by providing solutions to their continuously increasing telecom needs. Our goal is to research and develop advanced communication products based on...

Who is more expensive? zendesk talk or Exelysis Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Exelysis Contact Center.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Exelysis Contact Center price starts at $50 per user/month , When comparing Exelysis Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Exelysis Contact Center is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Exelysis Contact Center based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Exelysis Contact Center: We are still working to collect the list of features for Exelysis Contact Center.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and Exelysis Contact Center's target customer size include: SMBs.