Compare zendesk and KSS Call - Mar 2022
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Bottom Line: Which is Better - zendesk or KSS Call?
KSS Call is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than KSS Call (59/100). zendesk offers users more features (11) than KSS Call (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Kelmar Software Sales Ltd
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Kelmar Software Sales Ltd: Kelmar Software is an international supplier of integrated call recording, call management, CTI and call centre solutions that help reduce costs, improve operational efficiency, deliver compliance and provide essential management information.
Who is more expensive? zendesk talk or KSS Call Manager?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and KSS Call Manager.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. KSS Call Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: KSS Call Manager is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. KSS Call based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
KSS Call Manager: We are still working to collect the list of features for KSS Call Manager.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and KSS Call Manager's target customer size include: SMBs.
KSS Call
KSS Call Manager is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. KSS Call Manager received a rating of 4.7 from ITQlick team. The software cost is c...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
KSS Call Specifications
ITQlick Score: | 59/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> KSS Call review |
Company: | Kelmar Software Sales Ltd |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | KSS Call review, KSS Call pricing, KSS Call alternatives |
Compare features
zendesk talk: 11 Features
KSS Call Manager: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.