Compare zendesk and MegaDialer - May 2022
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Bottom Line: Which is Better - zendesk or MegaDialer?
MegaDialer is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than MegaDialer (82/100). zendesk offers users more features (11) than MegaDialer (3). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Phoenix Solutions
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Phoenix Solutions: We will hold your hand through the setup process: We offer the possibility to screen record the process and send you a copy for your own reference
Who is more expensive? zendesk talk or MegaDialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and MegaDialer.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. MegaDialer price starts at $250 per license , When comparing MegaDialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: MegaDialer is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. MegaDialer based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
MegaDialer: Automatic Call Scheduling, Campaign Management, Call Center.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and MegaDialer's target customer size include: Small, medium and large size businesses.
MegaDialer
starts at $250 per license
We will hold your hand through the setup process: We offer the possibility to screen record the process and send you a copy for your own reference.
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
MegaDialer Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> MegaDialer review |
Company: | Phoenix Solutions |
Pricing: | starts at $250 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | MegaDialer review, MegaDialer pricing, MegaDialer alternatives |
Compare features
zendesk talk: 11 Features
MegaDialer: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.