Compare zendesk and Multiplatform - Mar 2022
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Bottom Line: Which is Better - zendesk or Multiplatform?
Multiplatform is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Multiplatform (62/100). zendesk offers users more features (11) than Multiplatform (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Telecorp Products Inc.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Telecorp Products Inc.: Telecorp Products Inc. is a veteran innovator in the Call Center industry. For over 25 years, Telecorp’s cutting-edge solutions work with equipment from the giants of the computer telephony industry, such as Cisco, Avaya and Nortel Networks. We are committed to fitting our clients with an appropriate solution. The sterling reputation enjoyed by ...
Who is more expensive? zendesk talk or Multiplatform Call Center Suite?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Multiplatform Call Center Suite.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Multiplatform Call Center Suite price starts at $300 per license , When comparing Multiplatform Call Center Suite to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: zendesk talk cost is around the same cost of Multiplatform Call Center Suite.
Which software includes more/better features?
We've compared zendesk Vs. Multiplatform based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Multiplatform Call Center Suite: We are still working to collect the list of features for Multiplatform Call Center Suite.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Multiplatform Call Center Suite's target customer size include: SMBs.
Multiplatform
starts at $300 per license
Multiplatform Call Center Suite is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Multiplatform Call Center Suite received a rating of 4.9 from ...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Multiplatform Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> Multiplatform review |
Company: | Telecorp Products Inc. |
Pricing: | starts at $300 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Multiplatform review, Multiplatform pricing, Multiplatform alternatives |
Compare features
zendesk talk: 11 Features
Multiplatform Call Center Suite: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.