Compare Zendesk vs HelpStar ITIL Help Desk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$5 per user/month
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review
HelpStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review

Zendesk Vs. HelpStar ITIL Help Desk: Which is better?

Shlomi Lavi / Sep 01, 2020

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally developed on a mini computer, HelpSTAR evolved to DOS machines, LANs and now the World Wide Web.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Zendesk TCO and HelpStar ITIL Help Desk Software total cost to help with the total cost of ownership calculation.

Zendesk price Starting from $5 per user/month , on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of CRM software. HelpStar ITIL Help Desk Software price Starting from $49 per user/month , when comparing HelpStar ITIL Help Desk Software to their competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line:HelpStar ITIL Help Desk Software is more expensive than Zendesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zendesk Vs. HelpStar ITIL Help Desk based on some of the most important and required CRM features.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements, ..
HelpStar ITIL Help Desk Software list of features include the following: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, .

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.

Zendesk

ITQlick rating
(4.3/5)

Starting from $5 per user/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

HelpStar ITIL Help Desk

ITQlick rating
(4/5)

Starting from $49 per user/month

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...

Categories: Help Desk, ITIL.

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Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:https://www.zendesk.com/
Platforms: Desktop, Mobile, Cloud

Compare features

Zendesk: 8 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

HelpStar ITIL Help Desk Software: 8 Features

Asset Management
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Reporting
Rules/Workflows