Compare Zendesk and ITPOWERPAC Help Desk for Lotus - Sep 2023
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Zendesk or ITPOWERPAC Help Desk for Lotus?
ITPOWERPAC Help Desk for Lotus is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than ITPOWERPAC Help Desk for Lotus (62/100). Zendesk offers users more features (23) than ITPOWERPAC Help Desk for Lotus (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. UNICOM® Systems, Inc.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
UNICOM® Systems, Inc.: UNICOM® Systems, Inc. is a global information technology company, providing Software, Hardware, Professional Services, Educational Services and Outsourcing Services. Our extensive client portfolio includes Fortune 500 and Global 2000 corporations who use our end-to-end solution suites in datacenters on six (6) continents. Through the Eden bra...
Who is more expensive? Zendesk or ITPOWERPAC® Help Desk for Lotus?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and ITPOWERPAC® Help Desk for Lotus.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. ITPOWERPAC® Help Desk for Lotus price starts at $49 per month , When comparing ITPOWERPAC® Help Desk for Lotus to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: ITPOWERPAC® Help Desk for Lotus is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. ITPOWERPAC Help Desk for Lotus based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
ITPOWERPAC® Help Desk for Lotus: We are still working to collect the list of features for ITPOWERPAC® Help Desk for Lotus.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and ITPOWERPAC® Help Desk for Lotus's target customer size include: Small, medium and large size businesses.
Compare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
ITPOWERPAC Help Desk for Lotus Specifications
ITQlick Score: | 62/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | Help Desk -> ITPOWERPAC Help Desk for Lotus review |
Company: | UNICOM® Systems, Inc. |
Pricing: | starts at $49 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | ITPOWERPAC Help Desk for Lotus review, ITPOWERPAC Help Desk for Lotus pricing, ITPOWERPAC Help Desk for Lotus alternatives |
Compare features
Zendesk: 23 Features
ITPOWERPAC® Help Desk for Lotus: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.