Compare ITPOWERPAC Help Desk for Lotus and Zendesk - Sep 2023
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Bottom Line: Which is Better - ITPOWERPAC Help Desk for Lotus or Zendesk?
ITPOWERPAC Help Desk for Lotus is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than ITPOWERPAC Help Desk for Lotus (62/100). Zendesk offers users more features (23) than ITPOWERPAC Help Desk for Lotus (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
UNICOM® Systems, Inc. Vs. Zendesk
UNICOM® Systems, Inc.: UNICOM® Systems, Inc. is a global information technology company, providing Software, Hardware, Professional Services, Educational Services and Outsourcing Services. Our extensive client portfolio includes Fortune 500 and Global 2000 corporations who use our end-to-end solution suites in datacenters on six (6) continents. Through the Eden bra...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? ITPOWERPAC Help Desk for Lotus or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITPOWERPAC Help Desk for Lotus and Zendesk.
ITPOWERPAC Help Desk for Lotus price starts at $49 per month , On a scale between 1 to 10 ITPOWERPAC® Help Desk for Lotus is rated 6, which is similar to the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: ITPOWERPAC Help Desk for Lotus is more expensive than Zendesk.
Which software includes more/better features?
We've compared ITPOWERPAC Help Desk for Lotus Vs. Zendesk based on some of the most important and required Help Desk features.
ITPOWERPAC Help Desk for Lotus: We are still working to collect the list of features for ITPOWERPAC Help Desk for Lotus.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
ITPOWERPAC Help Desk for Lotus's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Compare specifications
ITPOWERPAC Help Desk for Lotus Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> ITPOWERPAC Help Desk for Lotus review |
Company: | UNICOM® Systems, Inc. |
Pricing: | starts at $49 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | ITPOWERPAC Help Desk for Lotus review, ITPOWERPAC Help Desk for Lotus pricing, ITPOWERPAC Help Desk for Lotus alternatives |
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Compare features
ITPOWERPAC Help Desk for Lotus: 0 Features
Zendesk: 23 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.