Compare Zendesk and KronoDesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or KronoDesk?

KronoDesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than KronoDesk (83/100). Zendesk offers users more features (23) than KronoDesk (7). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Inflectra

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Who is more expensive? Zendesk or KronoDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and KronoDesk.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. KronoDesk price starts at $24 per user/month , When comparing KronoDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zendesk cost is around the same cost of KronoDesk.

Which software includes more/better features?

We've compared Zendesk Vs. KronoDesk based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution.