Compare Zendesk and NetKeeper - Sep 2023
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Bottom Line: Which is Better - Zendesk or NetKeeper?
NetKeeper is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than NetKeeper (60/100). Zendesk offers users more features (23) than NetKeeper (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Multima
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Multima: Multima Corporation is a privately held, debt free, U.S. corporation that was founded in 1984 to develop small computer accounting systems software and industrial applications software for industry, business and government. The company is dedicated to the research and development of PC software systems. In its industrial applications division, ...
Who is more expensive? Zendesk or NetKeeper?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and NetKeeper.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. NetKeeper accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: NetKeeper is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. NetKeeper based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
NetKeeper: We are still working to collect the list of features for NetKeeper.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and NetKeeper's target customer size include: SMBs.
NetKeeper
NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affor...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
NetKeeper Specifications
ITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> NetKeeper review |
Company: | Multima |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | NetKeeper review, NetKeeper pricing, NetKeeper alternatives |
Compare features
Zendesk: 23 Features
NetKeeper: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.