NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affor...
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NetKeeper is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than NetKeeper (60/100). Zendesk offers users more features (23) than NetKeeper (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Multima: Multima Corporation is a privately held, debt free, U.S. corporation that was founded in 1984 to develop small computer accounting systems software and industrial applications software for industry, business and government. The company is dedicated to the research and development of PC software systems. In its industrial applications division, ...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetKeeper and Zendesk.
NetKeeper accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 NetKeeper is rated 4, which is lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: NetKeeper is more expensive than Zendesk.
We've compared NetKeeper Vs. Zendesk based on some of the most important and required Help Desk features.
NetKeeper: We are still working to collect the list of features for NetKeeper.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
NetKeeper's typical customers include: SMBs, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affor...
Compare PricingITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> NetKeeper review |
Company: | Multima |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | NetKeeper review, NetKeeper pricing, NetKeeper alternatives |
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.