Compare Zendesk and Online Accident Reporting - Sep 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Zendesk or Online Accident Reporting?

Online Accident Reporting is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Online Accident Reporting (58/100). Zendesk offers users more features (23) than Online Accident Reporting (3). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. SIVCO

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

SIVCO: SIVCO is a leading professional software consulting company specializing in applying Web-enablement, e-Business and Business Intelligence Solutions to manage, leverage and integrate corporate information and data-flow. From product selection, to system analysis and architectural design, to implementation and integration, to continued support and mo...

Who is more expensive? Zendesk or Online Accident Reporting System (OARS)?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Online Accident Reporting System (OARS).

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Online Accident Reporting System (OARS) accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Online Accident Reporting System (OARS) is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Online Accident Reporting based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Online Accident Reporting System (OARS): Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Online Accident Reporting System (OARS)'s target customer size include: Small, medium and large size businesses.