Compare Zendesk and Revelation Core - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Revelation Core?

Revelation Core is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Revelation Core (52/100). Zendesk offers users more features (23) than Revelation Core (13). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Yellowfish Software

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Yellowfish Software: YellowFish Software, LLC. designs, develops and distributes technologically elegant, mission critical business process software that is recognized as being among the most efficient, cost effective and reliable web-based applications available.

Who is more expensive? Zendesk or Revelation Core?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Revelation Core.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Revelation Core price starts at $49 per month , When comparing Revelation Core to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Revelation Core is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Revelation Core based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Revelation Core: Asset Management, Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The help desk services of the software are most suitable for medium businesses, although there is no restriction of industry.