Compare Zendesk and Service Desk+ - Sep 2023
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Bottom Line: Which is Better - Zendesk or Service Desk+?
Service Desk+ is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Service Desk+ (61/100). Zendesk offers users more features (23) than Service Desk+ (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Zoho Corporation
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? Zendesk or Service Desk+?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Service Desk+.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Service Desk+ price starts at $395 per license , When comparing Service Desk+ to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Service Desk+ is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Service Desk+ based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Service Desk+: We are still working to collect the list of features for Service Desk+.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. ServiceDesk Plus is intended to help is developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.
Service Desk+
starts at $395 per license
Zoho, with its IT management division of ManageEngine developed an easy-to-use, intuitive and comprehensive IT helpdesk program called ServiceDesk Plus. This program is designed to be used by the IT support tea...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Service Desk+ Specifications
ITQlick Score: | 61/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Service Desk+ review |
Company: | Zoho Corporation |
Pricing: | starts at $395 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Service Desk+ review, Service Desk+ pricing, Service Desk+ alternatives |
Compare features
Zendesk: 23 Features
Service Desk+: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.