Compare Zendesk and ServiceWise - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or ServiceWise?

ServiceWise is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than ServiceWise (81/100). Zendesk offers users more features (23) than ServiceWise (3). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. techexcel

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...

Who is more expensive? Zendesk or ServiceWise?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and ServiceWise.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. ServiceWise price starts at $20 per month , When comparing ServiceWise to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: ServiceWise is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. ServiceWise based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

ServiceWise: Customer Service, Marketing Automation, Sales Automation.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Customers of the software include small and medium businesses as well as large enterprises.