Compare Zendesk and Softerra Adaxes - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Softerra Adaxes?

Softerra Adaxes is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Softerra Adaxes (81/100). Zendesk offers users more features (23) than Softerra Adaxes (7). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Softerra

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Softerra: Since its foundation in 1999, Softerra has developed into a provider of top-notch services and highly ranked solutions for identity management. Throughout 13 years of its operation, over 50,000 organizations of all sizes have relied on Softerra for high-performance directory management solutions and time-saving services to reduce their IT workload ...

Who is more expensive? Zendesk or Softerra Adaxes?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Softerra Adaxes.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Softerra Adaxes price starts at $1,600 per license , When comparing Softerra Adaxes to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Softerra Adaxes is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Softerra Adaxes based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Softerra Adaxes: Email Integration, LDAP/Active Directory Synchronization, Multi-Site Support, Reporting, Rules/Workflows.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Softerra Adaxes's target customer size include: Small, medium and large size businesses.