Compare Zendesk and Spoke - Sep 2023
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Bottom Line: Which is Better - Zendesk or Spoke?
Spoke is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Spoke (81/100). Zendesk offers users more features (23) than Spoke (4). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Spoke
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Spoke: A simpler, smarter way to manage workplace requests Now you can have both: More time to get things done and happier, more productive employees. Spoke is designed for all of the teams that respond to frequent requests and questions from employees: IT, Office Management, Operations, People Ops, HR, Facilities… even the Party Planning Committee. Ther...
Who is more expensive? Zendesk or Spoke?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Spoke.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Spoke price starts at $2 per user/month , When comparing Spoke to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Spoke is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Spoke based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Spoke: Mobile Access, Blended Learning, LMS, Business Process.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Spoke's target customer size include: Medium business.
Compare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Spoke Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Spoke review |
Company: | Spoke |
Pricing: | starts at $2 per user/month |
Typical customers: | Medium business |
Platforms: | Desktop, Mobile, Cloud |
Links: | Spoke review, Spoke pricing, Spoke alternatives |
Compare features
Zendesk: 23 Features
Spoke: 4 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.