Compare Zendesk and TeamHeadquarters Help Desk - Sep 2023
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Bottom Line: Which is Better - Zendesk or TeamHeadquarters Help Desk?
TeamHeadquarters Help Desk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than TeamHeadquarters Help Desk (67/100). Zendesk offers users more features (23) than TeamHeadquarters Help Desk (6). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Entry Software Corporation
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Entry Software Corporation: We offer a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. Both small teams and large organizations benefit from having a single environment for planning and managing their work. Our customers are from a wide range of industries, including Health Care, Government, Education...
Who is more expensive? Zendesk or TeamHeadquarters Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and TeamHeadquarters Help Desk.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. TeamHeadquarters Help Desk price starts at $20 per user/month , When comparing TeamHeadquarters Help Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of TeamHeadquarters Help Desk.
Which software includes more/better features?
We've compared Zendesk Vs. TeamHeadquarters Help Desk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
TeamHeadquarters Help Desk: Billing and Invoicing, Email Integration, Knowledge Base/FAQ, Reporting, Scheduling.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. TeamHeadquarters is built for all business sizes and types and comes with an extensive feature set.
TeamHeadquarters Help Desk
starts at $20 per user/month
TeamHeadquarters Help Desk software is a management and support software solution for your business. The software was designed by Entry Software Corporation headquartered in Ontario, Canada. The software provid...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
TeamHeadquarters Help Desk Specifications
ITQlick Score: | 67/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamHeadquarters Help Desk review |
Company: | Entry Software Corporation |
Pricing: | starts at $20 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | TeamHeadquarters Help Desk review, TeamHeadquarters Help Desk pricing, TeamHeadquarters Help Desk alternatives |
Compare features
Zendesk: 23 Features
TeamHeadquarters Help Desk: 6 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.