Compare Zendesk and Tipalti - Sep 2023
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Bottom Line: Which is Better - Zendesk or Tipalti?
Tipalti is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Tipalti (80/100). Zendesk offers users more features (23) than Tipalti (10). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Tipalti
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Tipalti: Tipalti’s SaaS streamlines and automates the way companies make payments to the masses. Tipalti is a comprehensive solution that addresses all phases of pay-out from payee registration and payment method selection to funds disbursement, while keeping the payer in full tax and regulatory compliance. --Tipalti covers every country in the world; pa...
Who is more expensive? Zendesk or Tipalti?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Tipalti.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Tipalti price starts at $149 per month , When comparing Tipalti to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Tipalti.
Which software includes more/better features?
We've compared Zendesk Vs. Tipalti based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Tipalti: Basic Reports, Custom UI, Dashboard, Email alerts, Accounts Payable.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software is a viable product for businesses of all sizes and a variety of types.
Compare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Tipalti Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Billing & Invoicing -> Tipalti review |
Company: | Tipalti |
Pricing: | starts at $149 per month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Tipalti review, Tipalti pricing, Tipalti alternatives |
Compare features
Zendesk: 23 Features
Tipalti: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.