Compare Zendesk and UseResponse - Sep 2023
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Bottom Line: Which is Better - Zendesk or UseResponse?
UseResponse is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than UseResponse (79/100). Zendesk offers users more features (23) than UseResponse (8). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. UserScape, Inc.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
UserScape, Inc.: Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.
Who is more expensive? Zendesk or UseResponse?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and UseResponse.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. UseResponse price starts at $1,490 per year , When comparing UseResponse to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: UseResponse is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. UseResponse based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
UseResponse: Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and UseResponse's target customer size include: Small, medium and large size businesses.
UseResponse
starts at $1,490 per year
UseResponse is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. UseResponse received a rating of 4.7 from ITQlick team. The software cost is considered ...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
UseResponse Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> UseResponse review |
Company: | UserScape, Inc. |
Pricing: | starts at $1,490 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | UseResponse review, UseResponse pricing, UseResponse alternatives |
Compare features
Zendesk: 23 Features
UseResponse: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.