Compare Zendesk and Zent.io - Sep 2023
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Bottom Line: Which is Better - Zendesk or Zent.io?
Zent.io is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Zent.io (62/100). Zendesk offers users more features (23) than Zent.io (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Zent.io
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Zent.io: Zent.IO is the most advanced all-in- one contact center and telephony services in the cloud for businesses of 5 to 1000 employees. With its proprietary integrated cloud platform , Zent.IO allows easy configuration of telephony, chat and mail in a few minutes. Zent.IO works with all VoIP or PSTN companies , is developed globally to be picked up on a...
Who is more expensive? Zendesk or Zent.io?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Zent.io.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Zent.io price starts at $78 per user/month , When comparing Zent.io to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Zent.io is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Zent.io based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Zent.io: We are still working to collect the list of features for Zent.io.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Zent.io's target customer size include: Small businesses and start ups.
Zent.io
starts at $78 per user/month
Zent.io is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Zent.io received a rating of 4.9 from ITQlick team. The software cost is considered average ...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Zent.io Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Zent.io review |
Company: | Zent.io |
Pricing: | starts at $78 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | Zent.io review, Zent.io pricing, Zent.io alternatives |
Compare features
Zendesk: 23 Features
Zent.io: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.