Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Zent.io or Zendesk?
Zent.io is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Zent.io (62/100). Zendesk offers users more features (23) than Zent.io (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zent.io Vs. Zendesk
Zent.io: Zent.IO is the most advanced all-in- one contact center and telephony services in the cloud for businesses of 5 to 1000 employees. With its proprietary integrated cloud platform , Zent.IO allows easy configuration of telephony, chat and mail in a few minutes. Zent.IO works with all VoIP or PSTN companies , is developed globally to be picked up on a...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Zent.io or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zent.io and Zendesk.
Zent.io price starts at $78 per user/month , On a scale between 1 to 10 Zent.io is rated 6, which is similar to the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zent.io is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zent.io Vs. Zendesk based on some of the most important and required Help Desk features.
Zent.io: We are still working to collect the list of features for Zent.io.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Zent.io's typical customers include: Small businesses and start ups, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.