Compare Zendesk and Zeus - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Zeus?

Zeus is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Zeus (82/100). Zendesk offers users more features (23) than Zeus (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Obor Digital

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Obor Digital: Obor Digital is a software and services company providing a full suite of software and technical logistics solutions specifically geared for the communications industry. Software includes: Asset Management, Help Desk, Computer-Based Training, and Custom Software Development. Services include: CONUS and OCONUS personnel to support the foreign and al...

Who is more expensive? Zendesk or Zeus?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Zeus.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Zeus price starts at $750 per user/month , When comparing Zeus to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Zeus is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Zeus based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Zeus: We are still working to collect the list of features for Zeus.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Zeus's target customer size include: SMBs.