Shlomi Lavi / Sep 28, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Zeus is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Zeus (82/100). Zendesk offers users more features (23) than Zeus (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Obor Digital: Obor Digital is a software and services company providing a full suite of software and technical logistics solutions specifically geared for the communications industry. Software includes: Asset Management, Help Desk, Computer-Based Training, and Custom Software Development. Services include: CONUS and OCONUS personnel to support the foreign and al...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zeus and Zendesk.
Zeus price starts at $750 per user/month , On a scale between 1 to 10 Zeus is rated 6, which is similar to the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zeus is more expensive than Zendesk.
We've compared Zeus Vs. Zendesk based on some of the most important and required Help Desk features.
Zeus: We are still working to collect the list of features for Zeus.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Zeus's typical customers include: SMBs, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
starts at $750 per user/month
Zeus software is a pure web-based asset management software solution suitable for small-large businesses. The solution contains modules for managing service requests, preventive maintenance, multiple service gr...
Compare Pricing| ITQlick Score: | 82/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Help Desk -> Zeus review |
| Company: | Obor Digital |
| Pricing: | starts at $750 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zeus review, Zeus pricing, Zeus alternatives |
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Zendesk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.