Shlomi Lavi /
Mar 24, 2022
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Bottom Line: Which is Better - Zoho Desk or Assyst?
Assyst is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Assyst (75/100). Assyst offers users more features (5) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Axios Systems
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.
Who is more expensive? Zoho Desk or Assyst?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Assyst.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: Assyst is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Zoho Desk Vs. Assyst based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.