Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - Zoho Desk or FocalScope?
Zoho Desk is more expensive to implement (TCO) than FocalScope, and Zoho Desk is rated higher (92/100) than FocalScope (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. FocalScope Ltd
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Who is more expensive? Zoho Desk or FocalScope?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and FocalScope.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zoho Desk is more expensive than FocalScope.
Which software includes more/better features?
We've compared Zoho Desk Vs. FocalScope based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
FocalScope: We are still working to collect the list of features for FocalScope.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, and FocalScope's target customer size include: Small, medium and large size businesses.