Compare Zoho Desk and IncidentMonitor - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Desk or IncidentMonitor?

IncidentMonitor is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than IncidentMonitor (78/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Monitor 24-7 Inc.

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Who is more expensive? Zoho Desk or IncidentMonitor?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and IncidentMonitor.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. IncidentMonitor price starts at $36 per feature/month , When comparing IncidentMonitor to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Zoho Desk cost is around the same cost of IncidentMonitor.

Which software includes more/better features?

We've compared Zoho Desk Vs. IncidentMonitor based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.