Compare Zoho Desk and Incontact 2-0 - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zoho Desk or Incontact 2-0?

Zoho Desk is more expensive to implement (TCO) than Incontact 2-0, and Zoho Desk is rated higher (92/100) than Incontact 2-0 (78/100). Incontact 2-0 offers users more features (2) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. inContact

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Zoho Desk or Incontact Platform 2-0?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Incontact Platform 2-0.

Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Incontact Platform 2-0 price starts at $100 per month , When comparing Incontact Platform 2-0 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zoho Desk is more expensive than Incontact Platform 2-0.

Which software includes more/better features?

We've compared Zoho Desk Vs. Incontact 2-0 based on some of the most important and required Help Desk features.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Incontact Platform 2-0: Customer Survey, Reporting.

Target customer size

Zoho Desk's typical customers include: Small, medium and large size businesses, and Incontact Platform 2-0's target customer size include: Medium and large size businesses.