Shlomi Lavi /
May 31, 2022
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Bottom Line: Which is Better - Zoho Desk or Parature Helpdesk?
Parature Helpdesk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Parature Helpdesk (80/100). Parature Helpdesk offers users more features (7) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Parature
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Parature: Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature...
Who is more expensive? Zoho Desk or Parature Helpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and Parature Helpdesk.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. Parature Helpdesk price starts at $750 per user/month , When comparing Parature Helpdesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Zoho Desk cost is around the same cost of Parature Helpdesk.
Which software includes more/better features?
We've compared Zoho Desk Vs. Parature Helpdesk based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Parature Helpdesk: Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Multi-Site Support, Reporting.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, and Parature Helpdesk's target customer size include: Small, medium and large size businesses.