Compare Parature Helpdesk and Zoho Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Parature Helpdesk or Zoho Desk?

Parature Helpdesk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Parature Helpdesk (80/100). Parature Helpdesk offers users more features (7) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Parature Vs. Zoho Corporation

Parature: Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Parature Helpdesk or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parature Helpdesk and Zoho Desk.

Parature Helpdesk price starts at $750 per user/month , On a scale between 1 to 10 Parature Helpdesk is rated 4, which is lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Parature Helpdesk cost is around the same cost of Zoho Desk.

Which software includes more/better features?

We've compared Parature Helpdesk Vs. Zoho Desk based on some of the most important and required Help Desk features.

Parature Helpdesk: Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Multi-Site Support, Reporting, Scheduling, Self Service Portal.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Parature Helpdesk's typical customers include: Small, medium and large size businesses, and Zoho Desk's target customer size include: Small, medium and large size businesses.