Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - Zoho Desk or SapphireIMS?
Zoho Desk is more expensive to implement (TCO) than SapphireIMS, and Zoho Desk is rated higher (92/100) than SapphireIMS (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Tecknodreams
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Who is more expensive? Zoho Desk or SapphireIMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and SapphireIMS.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: Zoho Desk is more expensive than SapphireIMS.
Which software includes more/better features?
We've compared Zoho Desk Vs. SapphireIMS based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.