SapphireIMS Review - why 4.4 stars?

SapphireIMS Review
ITQlick Score: 84/100
ITQlick Rating: (4.4/5)
Pricing: 2/10 - low cost
Category: Help Desk -> SapphireIMS
Ranking:Ranked 18 out of 207 Help Desk systems
Company: Tecknodreams
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: SapphireIMS pricing, SapphireIMS alternatives
Shlomi LaviShlomi Lavi / updated: Jul 09, 2021

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What is SapphireIMS?

SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incident management, change management, a service catalog, easily customizable workflow and reporting functions. This tool is key to having customers enjoy the best IT services management experience possible.

What is SapphireIMS rating? ()

The rating of SapphireIMS is 4.4 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SapphireIMS's typical customers?

The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.

Is SapphireIMS the best Help Desk?

SapphireIMS is ranked 18 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

SapphireIMS has several modules including Patient Service Management, Healthcare Incident Management, Bio-Medical Asset Management, Healthcare Facility Management, Employee Services, Quality and Governance. These modules have their own sub-modules dedicated to handle module specific tasks, management and reporting.

Task KPIs are also included for better monitoring of performance and functions.

Who are their main alternatives?

Some good alternatives to SapphireIMS include: Zendesk, Samanage Help Desk, Freshdesk, Desk.com, Mhelpdesk, TeamSupport, HappyFox, Zendesk Starter, Spiceworks, and SysAi.

What is the cost of SapphireIMS?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SapphireIMS

What should you ask Tecknodreams during a demo session? (65 questions)

Schedule a demo with SapphireIMS and access 65 must ask questions for the vendor while watching SapphireIMS in action.

SapphireIMS's list of categories:

Fixed Asset Management
Audit Management
Billing & Provisioning
Help Desk
Configuration management
Compliance
IT Management
Maintenance Inventory Management
Procurement
Contract Management

SapphireIMS Vs. Alternatives

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Score
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SapphireIMS
ITQlick rating
4.4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
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Zoho
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FuseDesk
ITQlick rating
4.3/5
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91/100
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$97 per user/month
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7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.