SapphireIMS Review - why 4.4 stars?

SapphireIMS Review
ITQlick Score: 84/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> SapphireIMS review
Ranking:Ranked 20 out of 210 Help Desk systems
Company: Tecknodreams
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: SapphireIMS pricing, SapphireIMS alternatives
Shlomi LaviShlomi Lavi / updated: Jun 08, 2022

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What is SapphireIMS?

SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incident management, change management, a service catalog, easily customizable workflow and reporting functions. This tool is key to having customers enjoy the best IT services management experience possible.

Who is it best for?

The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.

Main features and functionalities

SapphireIMS has several modules including Patient Service Management, Healthcare Incident Management, Bio-Medical Asset Management, Healthcare Facility Management, Employee Services, Quality and Governance. These modules have their own sub-modules dedicated to handle module specific tasks, management and reporting.

Task KPIs are also included for better monitoring of performance and functions.

What is the actual cost?

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for SapphireIMS. You can also find here pricing information from SapphireIMS's website.

How it stacks up?

Access a head to head analysis of SapphireIMS vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
SapphireIMS
ITQlick rating
4.4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
10
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

SapphireIMS is ranked 20 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of SapphireIMS is 4.4 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, SapphireIMS makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access SapphireIMS on your mobile/smart phone.

What should we ask during a demo session?

Differences between SapphireIMS and alternatives?

The most popular alternatives to SapphireIMS in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - SapphireIMS VS Help Desk Software alternatives.

List of categories

Fixed Asset Management
Audit Management
Billing & Provisioning
Help Desk
Configuration management
Compliance
IT Management
Maintenance Inventory Management
Procurement
Contract Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.