Help Scout - Top 13 Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Help
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
77/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Functionality
23
Review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$14 per user/month
Functionality
3
Review
Compare
Growing
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Free version
JIRA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per user/month
Functionality
10
Review
Compare

Help Scout top competitors and alternatives in 2021

Shlomi LaviShlomi Lavi / updated: Nov 14, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Help Scout Review
ITQlick Score: 77/100
ITQlick Rating: (4.7/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Help Scout -> Help Scout alternatives
Ranking:Ranked 75 out of 207 Help Desk systems
Company: Help Scout
Pricing: starts at $20 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Help Scout review, Help Scout pricing

Help Scout is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Help Scout has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are Help Scout main alternatives?

Here are the top 4 alternatives to Help Scout that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for growing companies, and JIRA Service Desk for startups and SMBs.

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. Freshdesk is considered same cost to implement ($15 per user/month) as Help Scout, both with a pricing score of 2.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs Help Scout

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Help Scout with a score of 2.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Help Scout

3. Desk-com - Best for Growing Companies

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Help Scout with a score of 2.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Help Scout

4. JIRA Service Desk - Best for NO Budget or Start up Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Help Scout, both with a pricing score of 2.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Help Scout

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Help Scout can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Help Scout with a score of 2.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Help Scout

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Help Scout can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Help Scout with a score of 2.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Help Scout

7. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, Help Scout can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($15 per user/month) as Help Scout, both with a pricing score of 2.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs Help Scout

8. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. TeamSupport is considered same cost to implement ($50 per user/month) as Help Scout, both with a pricing score of 2.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs Help Scout

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Help Scout can be used on-premises and on the cloud. OnTime Help Desk, with a pricing score of 4 is considered more expensive to implement than Help Scout with a score of 2.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features).

Compare head to head: OnTime Help Desk Vs Help Scout

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Help Scout can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered more expensive to implement than Help Scout with a score of 2.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features).

Compare head to head: AffinityLive Sync Vs Help Scout

11. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Help Scout can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered more expensive to implement than Help Scout with a score of 2.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features).

Compare head to head: Deskero Vs Help Scout

12. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. devContact is considered same cost to implement (Pricing not available) as Help Scout, both with a pricing score of 2.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features).

Compare head to head: devContact Vs Help Scout

13. SAP Cloud for Service

SAP Cloud for Service is an alternative Help Desk software, SAP Cloud for Service installed on-premises or used cloud based, Help Scout can be used on-premises and on the cloud. SAP Cloud for Service is considered same cost to implement ($5 per month) as Help Scout, both with a pricing score of 2.

SAP Cloud for Service is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (SAP offers 4 main features).

Compare head to head: SAP Cloud for Service Vs Help Scout


Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.