Compare Five9 and VanillaSoft - Sep 2022
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Bottom Line: Which is Better - Five9 or VanillaSoft?
Five9 is more expensive to implement (TCO) than VanillaSoft, and Five9 is rated higher (88/100) than VanillaSoft (80/100). Five9 offers users more features (15) than VanillaSoft (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. VanillaSoft
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Five9 or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and VanillaSoft.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than VanillaSoft.
Which software includes more/better features?
We've compared Five9 Vs. VanillaSoft based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.
VanillaSoft
starts at $80 per month
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...
PriceDemoCompare specifications
Five9 Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
VanillaSoft Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Sales Forecasting -> VanillaSoft review |
Company: | VanillaSoft |
Pricing: | starts at $80 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile, Cloud |
Links: | VanillaSoft review, VanillaSoft pricing, VanillaSoft alternatives |
Compare features
Five9: 15 Features
VanillaSoft: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.